ServiceDeskPlus

This App supports a variety of ticket management actions on ManageEngine ServiceDesk Plus

Supported Actions

• test connectivity: Validate the asset configuration for connectivity using supplied configuration
• on poll: Ingest tickets from ServiceDeskPlus
• delete ticket: Delete ticket (request)
• create ticket: Create a ticket (request)
• update ticket: Update ticket (request)
• get ticket resolution: Get a resolution of the ticket (request)
• set ticket resolution: Add/Update a resolution of the ticket (request)
• list linked tickets: Get all linked tickets under a ticket (request)
• assign ticket: Assign a ticket (request)
• close ticket: Close a ticket (request)
• list tickets: List tickets present in ServiceDesk Plus