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ServiceDeskPlus

This App supports a variety of ticket management actions on ManageEngine ServiceDesk PlusBuilt by SOAR Community
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Default Version 2.0.0

July 20, 2026

Compatibility

SOAR On-Prem, SOAR Cloud

Platform Version: 8.7, 8.6, 8.5, 8.4, 8.0, 7.2, 7.1, 7.0, 6.4, 6.3

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Ranking

#31 in Ticketing

This App supports a variety of ticket management actions on ManageEngine ServiceDesk Plus

Supported actions

  • test connectivity: Validate the asset configuration for connectivity using supplied configuration
  • on poll: Ingest tickets from ServiceDeskPlus
  • delete ticket: Delete ticket (request)
  • create ticket: Create a ticket (request)
  • update ticket: Update ticket (request)
  • get ticket resolution: Get a resolution of the ticket (request)
  • set ticket resolution: Add/Update a resolution of the ticket (request)
  • list linked tickets: Get all linked tickets under a ticket (request)
  • assign ticket: Assign a ticket (request)
  • close ticket: Close a ticket (request)
  • list tickets: List tickets present in ServiceDesk Plus