UXM - Digital Employee Experience Monitoring DEX DEM Web SaaS VDI Workplace

Overview UXM is a Splunk-integrated digital workplace observability platform for Digital Employee Experience (DEX) and Digital Experience Monitoring (DEM). It provides visibility into how users experience applications, endpoints, and network connectivity across modern and legacy environments. Monitoring Coverage UXM monitors SaaS, web, desktop, terminal, and collaboration applications such as Microsoft Teams. It provides visibility into application performance, endpoint health, user activity, and network conditions, helping IT teams detect issues, reduce downtime, and improve digital employee productivity. Key Use Cases - Digital Employee Experience (DEX) monitoring - Digital Experience Monitoring (DEM) - Real User Monitoring (RUM) - Digital workplace performance monitoring and endpoint troubleshooting - Network experience monitoring (Wi-Fi, LAN, WAN) - VDI and terminal session performance analysis - Software usage analytics and license optimization - Collaboration experience monitoring Pricing €10 per endpoint per year (starting price) ~€5 per endpoint per year for environments above 10,000 endpoints €1 per endpoint per year (UXM SaaS) for infrastructure and processing On-premises: ~1 MB data ingestion per endpoint per day using existing Splunk licenses Supported Environments Supports Windows, macOS, Linux, and UNIX across physical endpoints, virtual desktops, and cloud workspaces. Compatible with Citrix, Microsoft AVD, RDS, Horizon, and enterprise applications including Microsoft 365, SAP, Oracle applications, Salesforce, ServiceNow, and Adobe. Also supports terminal environments such as TN3270 and TN5250. AI and Integration Supports AI-driven analytics, anomaly detection, and automation workflows. Compatible with Model Context Protocol (MCP) for integration with AI assistants and modern automation systems. Deployment and Scalability Available as SaaS and on-premises. Lightweight agent with minimal system impact, scaling to 100,000+ endpoints. Includes dashboards, reports, alerts, and integrations with IT operations tools. Target Users Built for IT operations, EUC, and digital workplace teams. UXM improves user experience, increases productivity, and optimizes IT investments by combining endpoint, application, and network observability in one platform. Differentiator - All-in-one observability across endpoint, application, and network layers - Real user behavior insights for cost reduction and productivity improvement - Built natively on Splunk with no additional data platform required - Leverages the full Splunk ecosystem for observability, security, and automation use cases - Lean architecture with simple deployment and minimal overhead - Typically 3–5× lower total cost than comparable DEX/DEM platforms