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ServiceNow

This app integrates with ServiceNow to perform investigative and generic actionsBuilt by Splunk LLC
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Default Version 2.6.10

August 7, 2026

Compatibility

SOAR On-Prem, SOAR Cloud

Platform Version: 8.7, 8.6, 8.5, 8.4, 8.0, 7.2, 7.1, 7.0, 6.4, 6.3

Rating
5
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Support
Splunk Supported
Ranking

#2 in Ticketing

This app integrates with ServiceNow to perform investigative and generic actions

Supported actions

  • test connectivity: Run a query on the device to test connection and credentials
  • add work note: Add a work note to a record
  • add comment: Add a comment to a record
  • describe service catalog: Fetches the details of a catalog
  • request catalog item: Requests a catalog item
  • describe catalog item: Fetches the details of a catalog item
  • list services: Get a list of items
  • list categories: Get a list of categories
  • list service catalogs: Get a list of catalogs
  • list tickets: Get a list of tickets/records
  • create ticket: Create a new ticket/record
  • get ticket: Get ticket/record information
  • update ticket: Update ticket/record information
  • get variables: Get variables for a ticket/record
  • run query: Gets object data according to the specified query
  • query users: Gets user data according to the specified query, username, or system ID
  • search sources: Search for records across multiple tables
  • on poll: Ingest tickets from SNOW