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Request Tracker

This app allows ticket management on Request TrackerBuilt by Splunk LLC
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Default Version 2.3.4

July 21, 2026

Compatibility

SOAR On-Prem, SOAR Cloud

Platform Version: 8.7, 8.6, 8.5, 8.4, 8.0, 7.2, 7.1, 7.0, 6.4, 6.3, 6.2, 6.1

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Ranking

#10 in Ticketing

This app allows ticket management on Request Tracker

Supported actions

  • test connectivity: Validate the asset configuration for connectivity. This action runs a quick query on the device to check the connection and credentials
  • create ticket: Create a ticket
  • update ticket: Update an existing ticket
  • list tickets: Get a list of tickets
  • get ticket: Get information about a single ticket
  • list attachments: List all attachments for a ticket
  • get attachment: Download attachment to vault
  • add attachment: Upload vaulted file as attachment to ticket