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RSA Archer

This app implements ticket management actions on RSA Archer GRCBuilt by Splunk LLC
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Default Version 4.0.0

July 31, 2026

Compatibility

SOAR On-Prem, SOAR Cloud

Platform Version: 8.7, 8.6, 8.5, 8.4, 8.0, 7.2, 7.1, 7.0, 6.4, 6.3, 6.2

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#6 in Ticketing

This app implements ticket management actions on RSA Archer GRC

Supported actions

  • test connectivity: Validate the asset configuration for connectivity and field mapping
  • create ticket: Create a new ticket
  • update ticket: Update the value of a field of a record
  • get ticket: Get ticket information
  • list tickets: Get a list of tickets in an application
  • create attachment: Create an attachment
  • get report: Get a list of tickets from a report
  • on poll: Callback action for the on_poll ingest functionality
  • assign ticket: Assign users and/or groups to record
  • attach alert: Attach Security alert to the record