Twilio Addon for splunk leverage Twilio message, monitor events and call API's and integrate them with splunk to get data. Twilio sends notifications, alerts, and marketing messages on multiple channels with one API that has software for managing phone numbers, deliverability, compliance, and replies. With the Twilio logs this addon provides detailed insights of Twilio account usage.
Get activation key for new feature- https://avotrix.com/splunkapp.php

Note: There has been a major changes and improvements in this 4.0.0 version.
Thus, you should not upgrade this version of the Twilio Addon for Splunk over any previous version in your environment (wipe older version completely).Please do a fresh install

Installation & Configuration:
Deployment Guide

• Single Instance
(Pre-requisite) Twilio Addon for Splunk

• Distributed deployment
Heavy Forwarder – Twilio Addon for Splunk
Search Head – Twilio Addon for Splunk

Time zone
Twilio app is working in UTC time zone, after getting logs into splunk for correction of events time select your time preference via splunk UI

Configuration:
This add-on must be configured before use. Click Configuration/Inputs to supply the required settings.
Parameters required for configuring data inputs
Activation key
Account SID
Token

Deploy Apps and Addons as per Deployment Guide above.
Navigate to configuration>> addon setting>>add activation key.
Navigate to configuration>>Proxy >>add proxy settings (if applicable)
Note: Proxy server must have SSL enabled
Navigate to configuration>>Account>>Add>> put SID and Token.
Navigate to the Inputs > Create New Inputs > Add Inputs.
Create the inputs to fetch the logs from twilio API.
Provide Global account(as per Account added)
Create/Select the Index for log ingestion.
Data will get populate in mentioned index and reflect on dashboard.

Configuration for Dashboards
1. Edit the Macros as per the index mentioned in inputs configuration.
twilio_messages
twilio_calls
2. Data will get populated in Dashboards Calls and Messages Insights Dashboard.
3. Data feed Health Check Dashboard will also get populated by internal logs of addon.

Dashboard Overview
This addon provides two separate visualizations messages and calls insights.Additionally we have provided a data feed health check dashboard.

Dashboard messages and calls insights Shows Following Information
Total count of Message and Calls
Delivered and Failed/Undelivered Message
Completed Calls and Failed / No – Answer Calls
Payload Details
Graphical representation over time

Addon is using following Macros to populate data into dashboards
twilio_messages
twilio_calls

Users can specify index name in macros to pull the data.

Troubleshooting:
Note: While upgrading from 2.0.1 to 2.1.0 version create new inputs for message and call in case of missing data.