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Downloading Avaya BCMS
SHA256 checksum (avaya-bcms_113.tgz) 5c0e7be96ea1a5c03a9ad9b7c7be16abfbda040fd9072d6389962e9aeadf8f71 SHA256 checksum (avaya-bcms_101.tgz) 2699765de117cbc3c1f0196fe1fbf3fc9792714612179e6098d7eac961288ffc
To install your download
To install apps and add-ons from within Splunk Enterprise
  1. Log into Splunk Enterprise.
  2. On the Apps menu, click Manage Apps.
  3. Click Install app from file.
  4. In the Upload app window, click Choose File.
  5. Locate the .tar.gz file you just downloaded, and then click Open or Choose.
  6. Click Upload.
  7. Click Restart Splunk, and then confirm that you want to restart.
To install apps and add-ons directly into Splunk Enterprise
  1. Put the downloaded file in the $SPLUNK_HOME/etc/apps directory.
  2. Untar and ungzip your app or add-on, using a tool like tar -xvf (on *nix) or WinZip (on Windows).
  3. Restart Splunk.
After you install a Splunk app, you will find it on Splunk Home. If you have questions or need more information, see Manage app and add-on objects.

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Avaya BCMS

Splunk Cloud
Avaya BCMS Splunk App provides Splunk real time dashboards for Avaya Aura CM platform. The Avaya BCMS Splunk App is part of a solution call bcmsSVR which integrates with Avaya CM directly and provides real time and historical reports for call center users. For detail information of bcmsSVR, please visit https://blog.upinget.com/2014/09/27/bcmssvr/ .

The bcmsSVR has a server module which is installed in your data center, it captures a lot of data from Avaya CM and sends the data to your Splunk instance which can be installed on premise or on cloud. The useful information including real time and historical data of monitoring objects such as Queue, VDN, Trunk and Agent. The bcmsSVR solution supports the following real time and historical reports:
- monitor bcms split
- monitor bcms system
- monitor bcms vdn
- list bcms split
- list bcms split day
- list bcms vdn
- list bcms vdn day
- list bcms agent
- list bcms agent day
- list bcms trunk
- list bcms trunk day
- list bcms summary split
- list bcms summary vdn
- list bcms summary agent
- list bcms summary trunk

In order to capture the data from Avaya CM and send them to Splunk, you need a bcmsSVR license key. Please contact service@upinget.com for a permanent license or trial. The Avaya BCMS Splunk App is FREE!

Release Notes

Version 1.1.3
Nov. 29, 2021
  1. Pass the test of splunk-appinspect for cloud installation.
Version 1.0.1
Oct. 21, 2020
  1. Supports real time Queue, VDN and Trunk reports.

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