Avaya BCMS Splunk App provides Splunk real time dashboards for Avaya Aura CM platform. The Avaya BCMS Splunk App is part of a solution call bcmsSVR which integrates with Avaya CM directly and provides real time and historical reports for call center users. For detail information of bcmsSVR, please visit https://blog.upinget.com/2014/09/27/bcmssvr/ . 

The bcmsSVR has a server module which is installed in your data center, it captures a lot of data from Avaya CM and sends the data to your Splunk instance which can be installed on premise or on cloud. The useful information including real time and historical data of monitoring objects such as Queue, VDN, Trunk and Agent. The bcmsSVR solution supports the following real time and historical reports:
- monitor bcms split
- monitor bcms system
- monitor bcms vdn
- list bcms split
- list bcms split day
- list bcms vdn
- list bcms vdn day
- list bcms agent
- list bcms agent day
- list bcms trunk
- list bcms trunk day
- list bcms summary split
- list bcms summary vdn
- list bcms summary agent
- list bcms summary trunk

After installation of the Avaya  BCMS Splunk App, please create the index bcms and enable HTTP Event Collector for receiving the events from the bcmsSVR server module.

In order to capture the data from Avaya CM and send them to Splunk, you need a bcmsSVR license key. Please contact service@upinget.com for a permanent license or trial. The Avaya BCMS Splunk App is FREE!