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September 3, 2023
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Splunk App for Amazon Connect
Splunk App for Amazon Connect helps you analyze your contact center data from Amazon Connect. The app uses the connect data that is generated by several data sources such as Contact Records, Agent events from Kinesis streams, Reports and Transcripts from S3, connect application logs, contact flow logs and metrics via cloud watch to help gain insight on the current state and understand how customer service is being impacted at your contact center.
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Platform Version: 9.4, 9.3, 9.2, 9.1, 9.0, 8.2, 8.1, 8.0
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Splunk App for Amazon Connect helps you analyze your contact center data from Amazon Connect. The app uses the connect data that is generated by several data sources such as Contact Records, Agent events from Kinesis streams, Reports and Transcripts from S3, connect application logs, contact flow logs and metrics via cloud watch to help gain insight on the current state and understand how customer service is being impacted at your contact center.
Categories
Created By
Splunk Works
Contributors
Anush Jayaraman, Young Cho, Khalid Ali, Arturo Ortiz Arroyo
Type
app
Downloads
3,623
Licensing
Splunk Answers
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