icon/x Created with Sketch.

Splunk Cookie Policy

We use our own and third-party cookies to provide you with a great online experience. We also use these cookies to improve our products and services, support our marketing campaigns, and advertise to you on our website and other websites. Some cookies may continue to collect information after you have left our website. Learn more (including how to update your settings) here.
Accept Cookie Policy

We are working on something new...

A Fresh New Splunkbase
We are designing a New Splunkbase to improve search and discoverability of apps. Check out our new and improved features like Categories and Collections. New Splunkbase is currently in preview mode, as it is under active development. We welcome you to navigate New Splunkbase and give us feedback.

Accept License Agreements

This app is provided by a third party and your right to use the app is in accordance with the license provided by that third-party licensor. Splunk is not responsible for any third-party apps and does not provide any warranty or support. If you have any questions, complaints or claims with respect to this app, please contact the licensor directly.

Thank You

Downloading Smart Ticket Insights App for Splunk
SHA256 checksum (smart-ticket-insights-app-for-splunk_120.tgz) d20eeb12ba078e7b4df90c1d75a7a35666fda0ecef2dd3f02a84da7f7f55c210 SHA256 checksum (smart-ticket-insights-app-for-splunk_110.tgz) a4cfb48091f06498315a94eb46c08af5fe157a89f94c4375e7c445fc00d0d9d4 SHA256 checksum (smart-ticket-insights-app-for-splunk_101.tgz) 04f5699f2326489596529c3c92a44e7b6dd867168ef604847fe3349bcb5d5ef5 SHA256 checksum (smart-ticket-insights-app-for-splunk_100.tgz) 5b3ca1fd6761bdf47747b42447dc97b82f9cce4d604da2c6eaa86bff4e8aa505
To install your download
For instructions specific to your download, click the Details tab after closing this window.

Flag As Inappropriate

splunk

Smart Ticket Insights App for Splunk

Splunk Cloud
Splunk Labs
This app is NOT supported by Splunk. Please read about what that means for you here.
Overview
Details
The app is designed to provide an automated workflow for training machine learning models to identify frequently occurring types of tickets.

Within the app there is a pipeline on top of the Machine Learning Toolkit that allows users to follow some simple click-and-select steps to load their ticket data and select some important features in the data. The app then decides how it should be processed by an ML algorithm – including automatically deciding how the data should be pre-processed in preparation for an algorithm.

Ultimately the app provides non-expert users identify frequently occurring types of tickets.

The app is designed to provide an automated workflow for training machine learning models to identify frequently occurring types of tickets.

Within the app there is a pipeline on top of the Machine Learning Toolkit that allows users to follow some simple click-and-select steps to load their ticket data and select some important features in the data. The app then decides how it should be processed by an ML algorithm – including automatically deciding how the data should be pre-processed in preparation for an algorithm.

Ultimately the app provides non-expert users identify frequently occuring types of tickets

Prerequesites for this app:
- Splunk Machine Learning Toolkit installed: https://splunkbase.splunk.com/app/2890/
- Wordcloud Custom Visualization app installed: https://splunkbase.splunk.com/app/3212/
- Circlepack Viz app installed: https://splunkbase.splunk.com/app/4574/

There is also a webinar that describes the background to the app here:
https://events.splunk.com/machine_learning_deep_dive_081220

For details on how to use the app please refer to this blogpost:
https://www.splunk.com/en_us/blog/machine-learning/smart-ticket-insights-app-for-splunk.html

Release Notes

Version 1.2.0
June 7, 2021

Updates for version 8.2 compatibility

Version 1.1.0
Nov. 6, 2020

A number of updates made for this version, including:
- Model naming updates to prevent version clashes
- Updated dashboards
- An additional option to decide to use the description statistics when training a model or not
- A submit button for training the models
- Error handling when training the models
- A new dashboard for viewing the ML models trained by the app

Version 1.0.1
Oct. 23, 2020

A few bugs related to special character handling in tokens have been fixed

Version 1.0.0
Sept. 3, 2020
71
Installs
212
Downloads
Share Subscribe LOGIN TO DOWNLOAD

Subscribe Share

Are you a developer?

As a Splunkbase app developer, you will have access to all Splunk development resources and receive a 10GB license to build an app that will help solve use cases for customers all over the world. Splunkbase has 1000+ apps from Splunk, our partners and our community. Find an app for most any data source and user need, or simply create your own with help from our developer portal.

Follow Us:
Splunk, Splunk>,Turn Data Into Doing, Data-to-Everything, and D2E are trademarks or registered trademarks of Splunk Inc. in the United States and other countries. All other brand names,product names,or trademarks belong to their respective owners.