Smart Ticket Insights App for Splunk

The app is designed to provide an automated workflow for training machine learning models to identify frequently occurring types of tickets. Within the app there is a pipeline on top of the Machine Learning Toolkit that allows users to follow some simple click-and-select steps to load their ticket data and select some important features in the data. The app then decides how it should be processed by an ML algorithm – including automatically deciding how the data should be pre-processed in preparation for an algorithm. Ultimately the app provides non-expert users identify frequently occurring types of tickets.