MS Teams Observability

Overview: Microsoft Teams is the most widely used messaging app in organizations, yet many customers struggle with troubleshooting issues. Our app bridges this gap by providing accessible telemetry data and scalable analytics, empowering helpdesk and operations teams to efficiently manage and resolve MS Teams performance issues: - Performance Data Integration: Integrates performance data into Dynatrace, typically accessible only to Teams administrators, enhancing crisis management efficiency. - Comprehensive Insights: Provides detailed insights into the MS Teams user experience, including Apdex-like scores, incident tracking, and troubleshooting tools -such as GeoMaps and waterfalls. - Network Performance Metrics: Enables exploration of network performance metrics by site, user, and other criteria, offering a deeper understanding of network issues. Key Features - Quick and Easy Access: Provides quick and easy access to Microsoft Teams telemetry without the need for expert intervention, significantly reducing troubleshooting time. Includes call record search based on username, call ID, or quality metrics. - Precise Data Analytics: Offers precise, scalable data analytics with high granularity. Features waterfall analysis for each call record, including user profiling. - Key Performance Metrics: Delivers key performance metrics for each client site's network, enabling actionable remediation plans. Includes a global overview of Microsoft issues impacting your deployment, along with a health status of your Teams app deployment and configuration.