Salesforce Commerce Cloud Connector for CX Monitoring

Salesforce Commerce Cloud (SFCC) Connector empowers businesses with powerful tools to monitor and optimize the CX journey. The solution features 360-degree data ingestion self-monitoring with robust autohealing mechanisms, ensuring high reliability and operational efficiency. This is a fully automated system equipped with 110+ SFCC alerts based on real-life use cases that address potential issues leading to significant revenue loss. These alerts perform millions of near real-time checks across all included data sources, ensuring comprehensive monitoring and swift detection of anomalies. This solution offers seamless integration, providing data inputs to ingest logs, order events, products, pricebook, inventory, eCDN logs, customer registrations, logins, and audit tracking. It enables visibility through dashboards and alerts based on 200+ crucial business KPIs, ensuring your business stays proactive in handling CX complexities. Tools Provided to detect and troubleshoot a wide range of critical issues, including: - Third-Party Integrations - monitor integration failures and outages. - Checkout Issues - identify bottlenecks and interruptions within the checkout process. - Anti-Fraud Integrations - detect anomalies in fraud prevention systems. - Payment Integrations - monitor payment system availability and performance. - Orders Velocity - analyze and respond to order processing fluctuations. - Order Flow Anomaly Detection - identify irregularities in the order lifecycle. - Jobs Performance - track and optimize scheduled job execution. - Product Data Flows - ensure seamless catalog imports, inventory updates, and pricebook synchronization. - eCDN Velocity and Availability - monitor eCDN performance and ensure uninterrupted service. - Release and Replication Errors - detect and resolve issues arising during deployments or data replications. Please note that usage of this connector requires an additional dashboard app and license to operate fully. Contact us at : sales@aiopsgroup.com or visit our page : https://www.valantic.com/en/cx/services/cx-monitoring/