Cyara Pulse

The Cyara Pulse App helps you analyze your CX Monitoring results from Cyara in Splunk. It is a set of pre-configured dashboards that help you glean valuable insights from the Cyara data. By enabling you to trend Cyara Pulse CX monitoring results over time (both short-term and long-term), these dashboards provide flexible visualizations to help you answer questions such as: - Which customer journeys are failing most frequently? - What are the most common issue categories impacting my customer's experience? - Which of my phone numbers being monitored are more prone to issues? - How does the performance of one business unit compare to others? The Cyara Pulse app for Splunk also gives you a running start at building your own dashboards. The included source code can be leveraged and the queries adapted for use in other dashboards where you want to correlate Cyara data with other critical systems within your contact/data center ecosystem, such as your contact center platform (e.g., Genesys, Amazon Connect, Twilio, NICE inContact, Avaya, Cisco), your CRM, and any of the servers and networking devices that support your CX.