SMT TOPdesk connector for Splunk

The TOPdesk Connector for Splunk allows for the fully automatic creation of tickets in TOPdesk as a result of an alert or saved search in Splunk. This connector is packaged as a bundle of Splunk apps and can be installed via the Splunk User Interface. The connector creates actionable tickets in TOPdesk based on data, analysis, correlation and intelligence from Splunk. These tickets can be generated automatically and Splunk populates them for you. This leaves you time for solving the problem itself and eliminates possible errors when copy & pasting information. The Connector allows for the selection of the appropriate Operator Group to which the ticket should be assigned as well. TOPdesk incident management can now be applied to tickets from Splunk. The creation of TOPdesk incidents can also be integrated into the IT Service Intelligence (ITSI) Event Management facilities and Enterprise Security (ES) Incident Review. One click access is provided from a TOPdesk incident to the related Splunk information as well as from Splunk, ITSI and ES to the corresponding TOPdesk incident. In addition, you can make TOPdesk data available in Splunk for better analysis and correlation. This connector gives you: Actionable tickets in TOPdesk, based on data, analysis, correlation and intelligence from Splunk. Automatic ticket generation by Splunk in TOPdesk. No more manual ticket creation! Splunk populates TOPdesk ticket data, no more copying and pasting! Assign tickets based on information from Splunk. Manage your operations from one place.