uberAgent Helpdesk

This is the (optional) helpdesk app for the uberAgent UXM user experience monitoring product. See the details tab for other required and optional components of the uberAgent solution. uberAgent Helpdesk is a Splunk app for IT professionals who support virtual or physical desktops and who need to resolve issues quickly. The helpdesk app provides a different view of the regular dataset collected by uberAgent. As such it requires a working uberAgent infrastructure on Splunk. uberAgent is an innovative Windows and macOS user experience monitoring and security analytics product for physical and virtual endpoints. uberAgent's UX highlights include detailed information about boot and logon duration (showing why and when boots/logons are slow), application unresponsiveness detection, network reliability drilldowns, process startup duration, application usage metering, browser performance per website, and remoting protocol insights. On the security side, uberAgent provides deep visibility at a low data volume through its flexible process tagging engine for identifying risky activity with predefined rules for many common threats. Try uberAgent yourself. Setting up a PoC is quick and easy: https://uberagent.com/docs