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Splunk App for Phantom Reporting

Splunk Cloud
Splunk Built
Overview
Details
Splunk App for Phantom allows you to analyze events generated by Phantom using the "External Splunk" integration. This app includes dashboards that gives you insight in various use cases - this includes:
- Case/Incident management SLA/metrics: such as measuring SLA around case resolution times
- Event Management SLAs/metrics measurments
- Single view of case insight including latest status, latest activities, duration, notes, correlated with automation executed
- SOC analysts performance: such as measuring case resolution time or analysts with highest pending case list.
- Orchestration and Action execution analytics: such as list of Phantom actions with highest number of failure or long running actions.
- Easy to use dashboard that lets you run free form searches against Phantom containers and their notes

Configuration

This app relies on using Phantom with Splunk as external instance.

1- Start by deploying the Phantom Remote Search add-on:
https://splunkbase.splunk.com/app/4153/
This add-on creates the indices and roles used by Phantom when configured to use an external Splunk instance for search data.

2- To enable the integration, go through the steps to configure "External Splunk" in Phantom. This can be done by following the steps highlighted in the Splunk Phantom Remote Search manual which can be found here:
https://docs.splunk.com/Documentation/PhantomRemoteSearch/1.0.14/PhantomRemoteSearch/Connecttosinglesplunk

3- Deploy the Splunk App for Phantom Reporting on search head(s) in your environment

4- Edit phantomusers.csv file under <Splunk>/etc/apps/splunk_app_phantom/lookups and add new entries. Each entry should map the phantom userid to the phantom username. You can get the userids/username mapping from your Phantom instance under Administration -> User Management -> Users and click on each individual user to get the userid.

Troubleshooting

1- Drop-down input (such as username, label or container ID) in my dashabords is not showing all expected values
A lot of the drop-down lists in the Splunk App for Phantom Reporting are dynamically generated by searches. These searches have bound to time window just like any other Splunk search. Adjust the time window by editing the drop-down input in the correponding dashboard to refelect the desired outcome of data returned.

2- Dashboards showing "unknown" usernames in some panel.
Make sure you update the username lookup per step #4 of configuration

Release Notes

Version 1.0.0
April 2, 2019

V 1.0.0

Version 0.8.0
Feb. 19, 2019

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