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SAP Solman Technology Addon for Splunk ITSI

Splunk AppInspect Passed
Overview
Details
SSTA includes SAP infrastructure monitoring and business data in Splunk enterprise operational intelligence analytics (both on premise and cloud version of SAP) alongside with other enterprise components.

SAP Solman Technology Addon for Splunk ITSI (SSTA)

Overview

SSTA (formerly SSCM) includes SAP infrastructure monitoring and business data in Splunk enterprise operational intelligence analytics (both on premise and cloud version of SAP) alongside with other enterprise components.

Release Notes

Version 1.2.0

  • Support for distributed ITSI deployment including ITSI cloud + Splunk Heavy Forwarder
  • Navigation improvements for configuration page
  • Improved input validation with verbose error messages for modular input creation
  • Package rename: SAP Solman Connectivity module for Splunk ITSI to SAP Solman Technology Addon for Splunk ITSI

Version 1.1.0

  • Optimized performance for initial service creation with high number of metrics
  • Improvements for Solman-ITSI metadata integration: thresholds, units of measurement, time period calculations
  • UI enhancements: pagination, metrics disabling warning, error box in the configuration dashboard

Version 1.0.0

  • First release
  • Integration with Solution Manager 7.0 and upper versions
  • Solman metrics retrieval throughout Odata protocol
  • Connectivity configuration
  • Metrics auto-discovery and metrics ingestion configuration
  • Seamless integration with ITSI.

Value Added

  • Splunk as a single source of Enterprise Data DNA - Ability to track SAP infrastructure and business data in a single enterprise solution alongside with other enterprise components
  • Operational Insights. Baseline for enabling advanced correlative views with predictive analytics and machine learning.
  • Easy migration to the cloud.

Main Features

  1. Connects multiple SAP Solution Managers with Splunk instance.
    Ability to connect to SolMan instances with granted permissions (See Configuration and SAP Prerequisites sections).

  2. Discovers each SAP Solution Manager metrics and including into Splunk monitoring.
    Customization of usage of existing metrics by including meaningful or excluding less important details from the monitoring.

  3. Ingests monitoring metrics into Splunk ITSI.
    All the metrics chosen for ingestion will be instantly shown up on ITSI side. Predefined SAP metrics will be appropriately interpreted on ITSI side.

Support

Contact information for asking questions and reporting issues:

Operational_Intelligence_Support@epam.com

Download

Download the SSTA application from Splunkbase - https://splunkbase.splunk.com/app/4301/

Requirements

  • Splunk Enterprise 7.0 or later.
    This app is designed to ingest SAP Solman data into Splunk metrics index (added in Splunk 7.0).
  • Splunk ITSI 4.0.1.
  • SAP Solution Manager with OData services capability.

SAP and Splunk Prerequisites

Before deploying the app, you must ensure the following:

  1. Your system landscape has been set up for SAP Fiori.

  2. You have activated the required OData Services ( AI_SYSMON_OVERVIEW_SRV to retrieve the system overview list and AI_SOLMAN_SYSMON was used for retrieving data from Solution Manager 7.2.)

  3. Authorization settings are required to be set in the SAP Fiori launchpad and to fetch data using relevant OData services, see the SAP Solution Manager Security Guide. For a quickstart in dev, you may assign SAP_ALL role, but this is dangerous for production.

  4. Addon requires Splunk kvstore to be operational on the instance that it is deployed on. Make sure that it is not disabled.

  5. Addon is designed to store obtained data within metrics index. Create a metrics index on your indexer(s) (for example called solman_metrics).

  6. In distributed deployment option (see option 2 below), on ITSI environment, create a user that has the capabilities to create ITSI service via REST interface.

Installation

There are two options for addon deployment: standalone ITSI server and distributed option.
Versions 1.0.0 and 1.1.0 support only the first option.
Versions 1.2.0 and above support both.

In standalone ITSI option, the addon is installed on the same Splunk instance that also has ITSI REST interface.
Here the ITSI Splunk instance must have direct network connectivity to SAP OData interface (be within organization's security perimeter).

The first option does not work well for ITSI in Splunk Cloud or other distributed environment when ITSI instance can not or should not access SAP instances directly.
In that case, install the addon on a Splunk Heavy Forwarder that is close to SAP instances.
It will forward all collected data to the Splunk indexers and create corresponding ITSI services using ITSI REST interface.

Install the technology addon on either ITSI instance (option 1) or on Splunk Heavy Forwarder (option 2):

  1. Log in to Splunk and go to Apps > Manage Apps.

  2. Click install app from file.

  3. Upload the app package file and click upload.

Configuration

  1. On the host having the addon deployed, Add a modular input

    • Go to data inputs and click "Add new" on SAP Solman input

    • Enter the Solman URL, user and password. In case of standalone deployment option, do not enter ITSI REST-related fields. In case of distributed deployment, enter ITSI REST URL, user and password. The recommended update interval is 300 seconds (5 minutes), this may be set to a higher value to reduce the load on Solman server. Use sap_metrics_json sourcetype from the list dripdown. Leave index as default, this will be changed later (as of Splunk 7.2, it is not possible to choose metrics index through Splunk UI).

  2. Set the index to a correct value. On the host having the addon deployed, edit $SPLUNK_HOME/etc/apps/sap_solman_app/local/inputs.conf. Find the stanza for the created modular input and set (in case if the relevant metrics index name is solman_metrics), index = solman_metrics.
    Restart Splunk application for the settings change to take effect.

  3. Configure the metrics to be collected. On the first invocation, modular input populates solman_metrics key-value store collection discovering all the systems and metrics available on SAP Solman. On the host having the addon deployed, go to Solman Configuration Dashboard. Click on the button corresponding to the SAP system to be configured. Click on the sliders to enable or disable metrics collection. Once done, click on green Save button. Please wait for the Solman data to refresh before it gets into Splunk index (may take several minutes).

  4. Navigate to ITSI Service Analyzer dashboard. You will see the data from the configured system

Troubleshooting

Use the troubleshooting dashboard within the app.

Open Source Compontents

Pyslet Python library

Project repository https://github.com/swl10/pyslet

Version number 0.7.20170805 (modified to include search feature compatibility patch)

simplePagination.js

Project repository https://github.com/flaviusmatis/simplePagination.js/

Version number 1.6

Copyright, Licencsing and Attribution

SSTA application module

Copyright 2018 EPAM Systems

EULA https://d38o4gzaohghws.cloudfront.net/static/misc/eula.html

Pyslet Python library

Copyright 2017 Steve Lay

Copyright (c) 2004, University of Cambridge.

License https://github.com/swl10/pyslet/blob/master/LICENSE.txt

simplePagination.js

Copyright 2012, Flavius Matis

License https://github.com/flaviusmatis/simplePagination.js/blob/master/LICENSE.txt

SAP

SAP, SAP Fiori are the trademarks or registered trademarks of SAP SE in Germany and in several other countries.

Release Notes

Version 1.2.0
Jan. 21, 2019

* Support for distributed ITSI deployment including ITSI cloud + Splunk Heavy Forwarder
* Navigation improvements for configuration page
* Improved input validation with verbose error messages for modular input creation
* Package rename: SAP Solman Connectivity module for Splunk ITSI to SAP Solman Technology Addon for Splunk ITSI

Version 1.1.0
Dec. 4, 2018

* Optimized performance for initial service creation with high number of metrics
* Improvements for Solman-ITSI metadata integration: thresholds, units of measurement, time period calculations
* UI enhancements: pagination, metrics disabling warning, error box in the configuration dashboard

Version 1.0.0
Nov. 22, 2018

Version 1.0.0
* First release
* Integration with Solution Manager 7.0 and upper versions
* Solman metrics retrieval throughout Odata protocol
* Connectivity configuration
* Metrics auto-discovery and metrics ingestion configuration
* Seamless integration with ITSI.

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