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Downloading Apteligent (Crittercism) Mobile Application Intelligence
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Apteligent (Crittercism) Mobile Application Intelligence

Overview
Details
Crittercism is a mobile performance monitoring solution. By monitoring the most important workflows (i.e. login, checkout) in your application, quickly fix performance issues such as crashes and failed API calls to maximize revenue and increase user engagement.

Troubleshooting

I updated the Apteligent app and now I'm not seeing any new data.

If you are upgrading from a version older than 1.3, you'll need to reconfigure the app to utilize the new authentication configuration:

1) Go to $SPLUNK_HOME/etc/apps/crittercism/local and delete the two files app.conf and crittercism.conf. If instead of crittercism.conf, you see a file called password.conf, delete that one as well.

2) Restart Splunk

3) Re-configure the integration using your Apteligent username and OAuth token. You can generate a new OAuth token in the OAuth Tokens tab in the user's settings page here: https://app.crittercism.com/developers/user-settings

4) Update complete! Note: you may have to wait 10 minutes for new data to appear.

Installation and Upgrading

How do you install the Apteligent (formerly Crittercism) app onto Splunk?

There are three ways to install the app.

1) From the Splunk interface, go to “Find More Apps” which brings up the Splunk App Store.

The Splunk App Store is a directory of apps that can be installed with one click.

Find the Apteligent app and click on “Install free.” Then restart Splunk.

2) Install the app from file through web interface.

From the Splunk interface, go to “Manage Apps” then click on “Install app from file.”

Upload the Apteligent app named "apteligent-splunk-<version number="">.tgz"

Note: In older versions, this might be called "crittercism-splunk-<version number="">.tgz"

Restart Splunk.

3) Install the app from file through the command line. Untar the Apteligent app under the $SPLUNK_HOME/etc/apps directory and restart Splunk.

Selecting a data region

As of version 1.3.7, Apteligent's Splunk integration allows you to select our EU data region at setup. Simply tick the "Use EU data region?" box on the setup screen.

What Apteligent credentials are needed to use the Splunk app?

The app requires a Apteligent username and OAuth token. You can generate a new OAuth token in the OAuth Tokens tab in the user's settings page here: https://app.crittercism.com/developers/user-settings

Note: the customer must have API access privileges.

More details about the Apteligent API: http://docs.apteligent.com/api/api.html

How do I restart the process if I mistype credentials?

Go to $SPLUNK_HOME/etc/apps/crittercism/local and delete the two files app.conf and crittercism.conf. Then restart Splunk.

For example, on a Mac, these files are located on /Applications/Splunk/etc/apps/crittercism/local

Will the Splunk app create any new indexes?

This app will create a new index called "crittercism" upon installation. This index must exist on any indexer that is receiving crittercism data.

How do I setup the app for a multi-server Splunk environment?

The Apteligent app should be installed on a maximum of one indexer or persistent forwarder. All search heads should have the apps installed with the disabled input script. (The dashboards need to be installed on the search heads, and then the script disabled.)

How do I upgrade to a new version of the app?

Upgrading is performed in the same manner as installation.

How the App Works

Where does the app get data?

The app retrieves data from the Apteligent API. The app then creates a special Apteligent data index.

How often is data pulled from the API?

Currently (as of April 15, 2015), there are 10 API calls made to Apteligent API endpoints made every 10 minutes.

How are dashboards created?

Each dashboard consists of various panels showing tables, charts, and other visualizations. Each panel is a specialized search query into the underlying

What versions of Splunk does it support?

The app has been tested against Splunk versions 6.0, 6.1, and 6.2.

How can I create a new dashboard?

Email support@apteligent.com with your feature request.

How do I delete the app?

Delete the directory $SPLUNK_HOME/etc/apps/crittercism then restart Splunk.

How do I delete the data from the app?

From a command line, run the following command:
splunk clean eventdata -index crittercism

Problems Retrieving Data or Displaying Dashboards

Known errors reported in the Splunk console: “duplicate labels”
This error can occur if the app is installed on the same Splunk instance as a different user. If so, the fix is to delete the existing crittercism index then to restart the Splunk server.

Licenses

This app uses the Python Requests library which is Copyright 2016 Kenneth Reitz

Licensed under the Apache License, Version 2.0 (the "License");
you may not use this file except in compliance with the License.
You may obtain a copy of the License at

   http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.

Release Notes

Version 1.3.10
Nov. 22, 2016

Added a new dashboard for handled exceptions
Fixed a bug in the Network Insights dashboards

Version 1.3.9
Aug. 26, 2016

Improved error messages in case the Apteligent API returns missing or malformed data. Also removed deprecated xml attributes.

Version 1.3.8
Aug. 3, 2016

This version no longer supports an EU data center.

Version 1.3.7
July 14, 2016

Version 1.3.6
May 5, 2016

This version includes the Python Requests module.

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