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AVAYA CALL

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Admins: Please read about Splunk Enterprise 8.0 and the Python 2.7 end-of-life changes and impact on apps and upgradeshere.
Overview
Details
AVAYA CALL makes possible in a quick sight the telephonic performance and abnormalities in using the telephone exchange by yours employees.

Use AVAYA CALL to monitor :

- Users' Performance
- Saturation of the External Lines
- Expensive Special Numbers and DTMF Codes
- International Numbers
- Calls Duration
- Calls Lost
- Forwarded Calls Externally

Overview

The Splunk for AVAYA CALL app provides field extractions for SMDR IP OFFICE.
This app is maintained by Jean-Louis SABAUT : suggestions, help and bug reports are appreciated.

Saturation of the External Lines and VoiceMail Pro Channel

International Call

Users' Performance

Special Number

Forwarded Calls Externally

Installation

The AVAYA IP OFFICE control unit can send SMDR / CDR (Station Message Detail Reporting – Call Detail Record) records to a specified IP address and port.

Enabling AVAYA IP OFFICE SMDR

  • Receive the configuration from the system - Select System and then select the SMDR/CDR tab
  • Use the Output drop down box to select SMDR only
  • In the SMDR settings, enter the required SPLUNK IP Address and TCP Port 6969
  • Send the configuration to the system

Limitations

Phone settings for local and international call prefixes, call charges, special numbers, and emergency call numbers are specific to each country. That’s why the application is set up for two countries: the USA and France.

The application is set up by default with these parameters:

  • No outgoing prefix for local calls
  • International call screening is based on the outgoing prefix 00
  • Screening special numbers or emergency numbers is specific to France. Costs indications for France will be available on January 1st 2015. To change phone numbers for the USA, modifications must be brought to the file AVAYA_Special_Call_Number_US.csv

Splunk Implementation

If you want to use an Index, you can set it in Splunk Settings / Indexes / New Index as below.

It is necessary to define source in Splunk Settings / Data inputs / TCP as below.
Choose TCP port source, tcp-raw as Source Type and your Index Name.

In your Splunk software choose the Avaya Call application.
After, you can edit the sourcelog macro in Advanced search / Search macros and put your specifics inputs as below.
Replace ““ by index=ipo

Release Notes

Version 2.17.1
May 4, 2019

Added New Functions :

1) Time Window
- Working Days
- Closed Days
- Weekend
- Night
- Lunch
2) Per USer : Average Call time, Average Response Time, Call Lost

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