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Twilio Addon for Splunk

Splunk Cloud
Overview
Details
Twilio Add-on for Splunk leverage Twilio message and call API's and integrate them with Splunk to get data. Twilio sends notifications, alerts, and marketing messages on multiple channels with one API that has software for managing phone numbers, deliverability, compliance, and replies. With the Twilio logs, this addon provides detailed insights of Twilio account usage.

Twilio Addon for Splunk leverage Twilio app message and call API's in splunk, and gets logs of messages and calls sent on multiple channels via twilio account . It also provides a detailed visualization to get full view of twilio account usage for twilio account owner. It comes easy to use with a detailed guide about how to configure add-on.

Installation & Configuration:
Deployment Guide

• Single Instance
(Pre-requisite) Twilio Addon for Splunk

• Distributed deployment
Heavy Forwarder – Twilio Addon for Splunk
Search Head – Twilio Addon for Splunk

Time zone
Twilio app is working in UTC time zone, after getting logs into splunk for correction of events time select your time preference via splunk UI

Configuration:
This add-on must be configured before use. Click Configuration/Inputs to supply the required settings.
Parameters required for configuring data inputs
Account SID
Token

  1. Deploy Apps and Addons as per Deployment Guide above.
  2. Navigate to the Inputs > Create New Inputs > Add Inputs.
  3. Create the inputs to fetch the logs from twilio API.
  4. Provide Token & Account SID (as per twilio account)
  5. Select the Index for log ingestion.
  6. Data will get populate in mentioned index and reflect on dashboard.
    Configuration for Dashboards
  7. Edit the Macros as per the index mentioned in inputs configuration.
  8. Data will get populated in Dashboards.

Dashboard Overview
This addon provides two separate visualizations for Twilio Message and call logs. Dashboards consists of following detailed panels.

Dashboard Shows Following Information

Total count of Message and Calls
Delivered and Failed/Undelivered Message
Completed Calls and Failed / No – Answer Calls
Payload Details
Graphical representation over time

Addon is using following Macros to populate data into dashboards
twilio_messages
twilio_calls

Users can specify index name in macros to pull the data.

Contact us
Email: support@avotrix.com

Release Notes

Version 2.0.1
April 13, 2022

Updated previous issue of addon builder compatibility with java libraries

Version 2.0.0
Aug. 27, 2021
Version 1.0.0
July 25, 2021

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