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osTicket Addon - Support Ticket System

Admins: Please read about Splunk Enterprise 8.0 and the Python 2.7 end-of-life changes and impact on apps and upgradeshere.
Overview
Details
osTicket Addon for Splunk is an alert action which creates Support ticket, when an alert is triggered in Splunk. The addon uses API key to communicate with osTicket Platform which is a Support ticketing platform similar to Servicenow.

Overview

OS Ticket Addon for Splunk is an alert action which creates ticket, when an alert is triggered in Splunk. The addon uses API key to communicate with OS Ticket Platform. Also multiple parameters would be required to create tickets in OS Ticket Platform

Below are the parameters we used for configuring OS Ticket Alert action:
• Owner name
• Owner email address
• Team
• Description

Dashboard:

OS Ticket Addon for Splunk provides a dashboard which will gives an overview of:
• Count of successfully created tickets and count of failed tickets
• Detailed overview of successful and failed tickets
• Successfully created tickets and failed over week
• Payload details of successful and failed tickets

Configuration of OS Ticket:

In configuration page of OS Ticket Add-on one needs to input the below details:
1. Enter the URL<ip host=""> of the server where OS ticket is installed followed by location of OS ticket installation.
2. Enter IP address of the host in Host field; Splunk SearchHead.
3. Enter the API key generated by OS ticket.

Where to install OS Ticket Add-on:
• Standalone search head.
• Distributed search head.

Sample configuration:

Prerequisite:
• OS Ticket must be installed and configured separately.

Installation of OS Ticket:
• To install OS Ticket, follow the below link:
https://www.youtube.com/watch?v=fb72g7qurKc

Release Notes

Version 1.0.0
March 17, 2020

7
Installs
9
Downloads
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