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DRYiCE iControl

Overview
Details
DRYiCE iControl is an enterprise ready business process flow monitoring product. iControl provides a comprehensive business process flow monitoring and has been designed to enable business owners to overcome any challenges associated with proactive monitoring business process performance across the enterprise.
iControl has a unique way to offer a unified view that brings Enterprise IT and operations together, eliminating the silo monitoring efforts and accurately measuring of Business KPIs in real time.
iControl promotes the business owners to take decisions on process optimization by gaining intelligence from their data. This brings a significant upstream and downstream impact on awareness of multiple interdependent systems, helping to reduce risk and improve performance phenomenally.

iControl can be installed in standalone, independent search heads or search head clustered instances of Splunk (version 7.0+). It uses a service account with access to a predefined set of indexes (configured by role-based permission*) to search for events matching a list of preconfigured Splunk event types. iControl is interested in only four types of data:

Timestamps, used to calculate process durations, cut-off times, etc. Ex: 20-01-2019T15:03:09+01:00
Event counts, used to calculate the total number of items in a queue, file, database output, etc. Ex: 50
A reference (single or multiple strings), used to link raw data to a target. Ex: Mon_Pnt_01
key-value pair (mainly strings or boolean) indicating the status of a given process. Ex: processStatus=up

  • Some special capabilities need to be granted to the service account in order to be used by the engine, such as read/write permissions to KV stores & the ability to perform REST API calls.

iControl will NOT read/write any personal data (account names, account numbers, social security numbers, etc). It is important to stress that the application is used to monitor and report on the performance of business flows AND NOT the status of a particular business process at a given point in time.

To perform these calculations, the engine will process in the background the metrics listed above and evaluate their results against pre-configured thresholds. The results of the calculation (either "Breached" or "Not Breached") will be stored in a KV Store (used for real-time status reporting) and in an index (used for historical reporting).

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