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Customer Success Toolkit for Splunk

Admins: Please read about Splunk Enterprise 8.0 and the Python 2.7 end-of-life changes and impact on apps and upgradeshere.
The Splunk Customer Success Toolkit is intended to help provide guidance between you and your dedicated CSM. Use it to analyze Governance (access & roles), System Information (Health and Configuration), Planning, Adoption, and Enablement.

Version 2.6.0

Aug. 14, 2020
CS Toolkit App Instructions v2.6.0:

Before using version 2.6.0 of the app please carefully read these instructions:
The CST app is collecting Splunk's internal data to help you understand how Splunk is used in your organization.
For that, the app is using a summary index. The default summary index name is "cst_summary".
If you wish to use a different name for the summary index, pleae follow these steps:
- Create a new summary index with your chosen name
- In the CST app, change the definition of search macro cst_summary_index to: index=<your_new_summary_index_name>

The new Adoption Analysis Dashboards provide insights on application usage and content creation.
Before using the app for the first time, run the following summary searches:
(Settings-->Searches,Reports, and Alerts-->App:CST2.6)
- History collect adhoc searches
- History collect app access
- History collect dashboard access
- History collect events meta data
- Daily collect app metadata
- Daily collect dashboard metadata
- Daily collect savedsearch metadata
- Daily collect events metadata
Once these searches have finished successfully the CST summary index should be populated with data which will appear in the Adoption Analysis Dashboards

Release Notes

Version 2.6.0
Aug. 14, 2020

- Splunk version 8.x support
- Added new Adoption Analysis Dashboards
- Added summary searches to populate visualisations in thew new Adoption Analysis Dashboards
- Education reports:
- Search optimisation
- Included ILT course detail
- Dark Mode Theme

Known issues:
- Education Transcript upload: Transcript csv export header row needs to be manually changed to uppercase before uploading in order for reports to work:

- eLearning Details Report: There are issues with how courses are displayed (complete, incomplete, etc. ) due to how they are reported in underlying transcript file.
We are working with the education team to get this resolved.

Version 2.5.9
March 12, 2019


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