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Downloading xMatters Actionable Alerts for Splunk ITSI
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xMatters Actionable Alerts for Splunk ITSI

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Overview
Details
xMatters integrates people into your toolchains spanning DevOps, Ops, and Service Management solutions and automates communications so you can proactively prevent outages, rapidly engage resolvers, manage major incidents, and keep stakeholders informed.

When Notable Events meet predetermined criteria, this integration with xMatters relays critical Splunk ITSI data to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.

Automatically transfer key Splunk ITSI Notable Event data throughout your systems and drive workflows forward. Notifications and collaboration invites embedded with Splunk ITSI insights allow your resolution teams to take immediate action.

Note: xMatters Actionable Alerts for Splunk ITSI is currently compatible with IT Service Intelligence v2.4.1
Note: For triggering notifications based on saved searches, see the other app here: https://splunkbase.splunk.com/app/2901/

Features

  • Integrate with Splunk Notable Events to quickly notify on-call resources
  • Use responses to track successful assignment and work completion in the Notable Event and xMatters
  • Real-time updates for xMatters event status, notifications and responses are written into Notable Event comments

Known Issues

There is currently a known issue with Splunk IT Service Intelligence v2.6.0 that causes the response handling portion of the integration to fail when attempting to update the status or ownership of the Notable Event in Splunk.

Setup and Support

Please visit our Splunk ITSI Integration page for more installation instructions.

To open a support ticket with xMatters, navigate here.

Release Notes

Version 1.4.0
Jan. 8, 2020

* Compatible with Splunk IT Service Intelligence v4.4.1.

Version 1.2.0
Aug. 1, 2017

* Force SSL when communicating with xMatters
* If used with Splunk IT Service Intelligence v2.6.0, it will not attempt to update the Owner and Status of the Notable Event when it receives responses. This features is still available for ITSI v2.4.1

Version 1.1.0
June 19, 2017

v1.1.0
Added ability to specify xMatters Event Priority when configuring Notable Event Alerts

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