The Real-Time Splunk Connector for Jira Service Desk works by communicating across Jira Service Desk (JSD), Splunk, and Hipchat through a suite of integrated components.
Automatically turn events into real-time incidents, and make sure the right people know. Now.
Learn how to configure and use the Real-Time Splunk Connector for JIRA Service Desk with our comprehensive product documentation.
Configuring the JIRA Service Desk Add-On — To send JIRA Service Desk (JSD) issues to Splunk, install the Real-Time Splunk Connector for JIRA add-on. Then, use the setup wizard to configure your first connection between JSD and Splunk.
Configuring the HipChat Add-On — You can configure HipChat to receive automatic notifications of Splunk incidents and to monitor Splunk connectivity to JIRA Service Desk (JSD). First, install the HipChat add-on. Then, configure the JSD add-on to connect to HipChat, and select which Splunk servers you want to monitor in which HipChat rooms.
Monitoring Splunk Connectivity — You can check the status of your Splunk server connections on the JIRA Service Desk (JSD) configuration page for the add-on. You can also monitor Splunk connectivity and receive failure notifications in HipChat (requires the HipChat add-on).
Configuring the Splunk App — Configure the Splunk app to connect to JIRA Service Desk (JSD) so that you can analyze JSD issues and automatically create JSD tickets based on any Splunk saved searches. First, obtain the client key and server ID from your JSD instance. Then, configure the Splunk app to connect to JSD.
* Resources — Release notes, glossary, and other reference materials.
Compatibility Updates and Qualifications.
Various Bugfixes and Performance Enhancements, including resolving issue(s):
FDT-82 ( Resolve an issue where sending the search name in the JSON payload can cause a loop of issue generation in JIRA)
Built by Forty8Fifty Labs, the Real-Time JIRA Service Desk Connector for Splunk leverages real-time searches in Splunk to trigger incidents in JIRA Service Desk that are enriched with detailed operational information and configurable levels of service. This empowers you to close the loop on issues taking place in your environment. Then, take it a step further with rich visual data analytics on both the operational occurrences and the service desk experience associated with it. This provides you with an anytime, anywhere view of the state of your service request, and empowers you with all the information you need to act quickly.
-Automated incident creation driven by Real Time Search Events
-Relevant troubleshooting details linked directly to incident from inception
-Integrated alert notifications to HipChat Rooms (when using HipChat)
-Rich Visual Data Analytics of both Incident Patterns and Service Desk Experience
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