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Real-Time Jira Service Desk Connector for Splunk

This app is NOT supported by Splunk. Please read about what that means for you here.
Overview
Details
Built by Forty8Fifty Labs, the Real-Time Jira Service Desk Connector for Splunk leverages real-time searches in Splunk to trigger incidents in Jira Service Desk that are enriched with detailed operational information and configurable levels of service. This empowers you to close the loop on issues taking place in your environment. Then, take it a step further with rich visual data analytics on both the operational occurrences and the service desk experience associated with it. This provides you with an anytime, anywhere view of the state of your service request, and empowers you with all the information you need to act quickly.

-Automated incident creation driven by Real Time Search Events
-Relevant troubleshooting details linked directly to incident from inception
-Integrated alert notifications to Hipchat Rooms (when using Hipchat)
-Rich Visual Data Analytics of both Incident Patterns and Service Desk Experience

Create a two-way integration between Jira Service Desk and Splunk that provides a more unified, real-time view across your IT Service Desk and IT Ops teams. Add automatic HipChat notifications for enhanced collaboration.

How It Works

The Real-Time Splunk Connector for Jira Service Desk works by communicating across Jira Service Desk (JSD), Splunk, and Hipchat through a suite of integrated components.

  • JSD add-on — Send JSD events to Splunk and take advantage of real-time searches and monitoring for service desk activity. Gain insights into service desk trends and detect high-impact problems sooner.
  • Splunk app — Trigger JSD issues from Splunk incidents and arm your development with the information and context they need to solve problems quickly.
  • HipChat add-on — Trigger enriched, real-time alerts within HipChat from Splunk incidents, and monitor the integration connectivity at a glance.

Automatically turn events into real-time incidents, and make sure the right people know. Now.

Get Started

Learn how to configure and use the Real-Time Splunk Connector for JIRA Service Desk with our comprehensive product documentation.
Configuring the JIRA Service Desk Add-On — To send JIRA Service Desk (JSD) issues to Splunk, install the Real-Time Splunk Connector for JIRA add-on. Then, use the setup wizard to configure your first connection between JSD and Splunk.
Configuring the HipChat Add-On — You can configure HipChat to receive automatic notifications of Splunk incidents and to monitor Splunk connectivity to JIRA Service Desk (JSD). First, install the HipChat add-on. Then, configure the JSD add-on to connect to HipChat, and select which Splunk servers you want to monitor in which HipChat rooms.
Monitoring Splunk Connectivity — You can check the status of your Splunk server connections on the JIRA Service Desk (JSD) configuration page for the add-on. You can also monitor Splunk connectivity and receive failure notifications in HipChat (requires the HipChat add-on).
Configuring the Splunk App — Configure the Splunk app to connect to JIRA Service Desk (JSD) so that you can analyze JSD issues and automatically create JSD tickets based on any Splunk saved searches. First, obtain the client key and server ID from your JSD instance. Then, configure the Splunk app to connect to JSD.
* Resources — Release notes, glossary, and other reference materials.

Release Notes

Version 1.2.4a
March 2, 2018

Compatibility Updates and Qualifications.

Version 1.2.3
April 13, 2017

Various Bugfixes and Performance Enhancements, including resolving issue(s):
FDT-82 ( Resolve an issue where sending the search name in the JSON payload can cause a loop of issue generation in JIRA)

Version 1.2.0
March 6, 2017

Version 1.2.0

  • Various Bug Fixes
  • Support for JIRA Service Desk Server versions
  • Updated EULA
Version 1.0.6
Nov. 3, 2016
  • UI Improvements
  • Bug Fixes
Version 1.0.0
Oct. 26, 2016

Built by Forty8Fifty Labs, the Real-Time JIRA Service Desk Connector for Splunk leverages real-time searches in Splunk to trigger incidents in JIRA Service Desk that are enriched with detailed operational information and configurable levels of service. This empowers you to close the loop on issues taking place in your environment. Then, take it a step further with rich visual data analytics on both the operational occurrences and the service desk experience associated with it. This provides you with an anytime, anywhere view of the state of your service request, and empowers you with all the information you need to act quickly.

-Automated incident creation driven by Real Time Search Events
-Relevant troubleshooting details linked directly to incident from inception
-Integrated alert notifications to HipChat Rooms (when using HipChat)
-Rich Visual Data Analytics of both Incident Patterns and Service Desk Experience

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