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Downloading App for RT - Request Tracker
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App for RT - Request Tracker

Overview
Details
Overview
Splunk for Request Tracker (RT) provides visibility to Request Tracker data, allowing to view realtime and selected time reports.
SLA reports can be easily generated also, although are not done in this app.

Features
- Realtime Reports,
- Request Tracker Reports, time defined,

Any Feedback is Welcome!
- Email OPEN3S: splunk-apps@open3s.com
- Website: www.open3s.com

All logos, registered and unregistered trademarks herein are the sole property of their respective owners.

Overview

Splunk for Request Tracker (RT) provides visibility to Request Tracker data, allowing to view realtime and selected time reports.
SLA reports can be easily generated also, although are not done in this app.

Features

  • Realtime Reports,
  • Request Tracker Reports, time defined,

Installation Instructions

The SplunkForRequestTracker app can be installed by either the Splunk app setup screen, or by manually installing and configuring the app.

Once the app is installed, you need to do some configurations changes. For detailed instructions please refer to the document gettingstarted.pdf located in SPLUNK_HOME/etc/apps/SplunkForRequestTracker/appserver/static/gettingstarted.pdf.

In order to index MySQL data from RT into Splunk, this app has the following requirements:

Python 2.x
SQLAlchemy 0.6.3
MySQL-python

Please, refer to SPLUNK_HOME/etc/apps/SplunkForRequestTracker/appserver/static/gettingstarted.pdf to get more information about how to install it.

Splunk Configuration

  • You have to create a new index named 'rt'
  • Change SplunkForRequestTracker scripts defined in SPLUNK_HOME/etc/apps/SplunkForRequestTracker/bin to adjust splunk path and mysql database Request Tracker connection parameters.

Feedback is Welcome

All logos, registered and unregistered trademarks herein are the sole property of their respective owners.

Release Notes

Version 3.0
Jan. 13, 2015

Some fixes and extended documentation.

In order to index MySQL data from RT into Splunk, this app has the following requirements:
-Python 2.x
-SQLAlchemy 0.6.3
-MySQL-python

In order to get more information about how to install it, please refer to:
SPLUNK_HOME/etc/apps/SplunkForRequestTracker/appserver/static/gettingstarted.pdf

Version 2.0
June 27, 2014

Dashboards converted to simple XML, in order to adapt app to Splunk v6.

Version 1.0
Sept. 17, 2013

10
Installs
496
Downloads
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